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user_d1ia2v
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Monday, October 7th, 2024 1:50 AM

Poor Picture Quality

I just got an Xfinity wireless cable box with my brand new LG 4K TV and when I watch Comcast/Xfinity, the picture quality is so much worse than watching shows/sports on other apps. I have played with the resolution through Comcast and that doesn’t seem to work. Looks like a lot of people have had this issue. Anyone able to solve it? New 4k cord from best buy did not help. May cancel service, this the last straw

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2 months ago

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XfinityVictor

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892 Messages

2 months ago

 

user_d1ia2v Hello, apart from your quality concerns I hope you are having a great day! Thank you for taking the time to reach out to us today. I am really sorry you are experiencing bad picture quality on your wireless cable box. I have thre wireless boxes so understand how frustrating it is. No need to worry I know them very well, and I am happy to help you troubleshoot your service. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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