Poor HD Picture Quality
I've been having problems ever since I opened a cable/internet package with Comcast a week ago. My main problem is the poor HD picture quality. I have one DVR Box and one TV adapter for my apartment. Both have a fuzzy/blurry image, especially for sports. I've called Comcast customer service almost everyday and they did their reset and nothing worked. I went to the Xfinity Store and switched set-top boxes and that didn't improve the picture quality. I had 2 technicians and a supervisor technician come to my apartment on 3 seperate occasions. They took the wall cover off and fiddled around with the wiring in the wall, switced the coax cable, changed DVR boxes and the picture was still the same. The supervisor went to the cable room in my apartment and "tested" the signal and said everything was normal. The best part about it is they acknowledged the picture wasn't clear and still didnt/couldnt fix it. I have 3 TVs that worked perfectly fine in my previous house (which had Xfinity/Comcast) that show a fuzzy picture in my apartment. I even returned one of my brand new TVs to Best Buy because I thought it was the TV that was the problem. I've tried everything with my TV settings to make the picture clearer and nothing worked. When I stream Netflix or Hulu through my Smart TV the picture quality is crystal clear since it's not going through Comcast. Im 100% confident it has something to do with the obselete wiring that is in my apartment building, but Comcast doesnt seem to care since no one else is complaining. I suppose they need a certain number of people to complain for them to care or do anything about it. It's unacceptable for me to be paying a premium price for a substandard service. Its unfortunate since I've had Xfinity/Comcast at a number of previous locations throughout my life and never had this problem with HD picture quality. I'm highly considering cancelling my Cable since I dont know what else to do. I have a couple of weeks to make that decision in order to not get charged a cancellation fee.
If anyone has any advice or experience in this matter please let me know.