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Please stop badgering me to approve account changes I didn't request.
Please stop badgering me to approve account changes I didn't request.
I found a similar post for the same thing for a multitude of customers and now I am stuck in the same circle and I am about ready to lose my mind.
Every morning now I wake up to new messages from Xfinity to approve changes to my account that increase my bill about $30 a month. Further, if I log into my account I immediately get the same thing. I have now spoken with Xfinity customer represensatives four times and everyone assures me it is okay and then I continue to get these same messages
“We recently discovered that, due to a processing error, we had to update your bill to reflect your current Xfinity services and equipment.” They contain a link to my account asking me to agree to changes which I never requested, do not want, and which would increase my monthly bill by almost $30. In addition to my frustration, I’m concerned that the language of the message could easily induce a naive person to agree without reading it!
This all started out several weeks ago when I attempted to swap my DVR for a 4K DVR. I was sent the wrong DVR. I immediately told you guys and returned it. I was so frustrated I did not try again immediately over this experience
Flash forward to a few weeks later and I called and ordered the 4K DVR. I now have that DVR and I immediately returned the one I had to Comcast
Since then I have bene receiving all of these messages
I have talked to Xfinity representatives 4 times. I have called. I have also chosen the call me link in the email.
What can I do to get this off my account. Out of my email. Off my account every time when I log in.
I can't do this anymore.
No Responses!