WebTraveler's profile

Contributor

 • 

68 Messages

Wednesday, March 22nd, 2023 1:46 PM

Closed

Please stop badgering me to approve account changes I didn't request.

​Please stop badgering me to approve account changes I didn't request.​

​ ​
​ ​

​I found a similar post for the same thing for a multitude of customers and now I am stuck in the same circle and I am about ready to lose my mind.​

​ ​
​ ​

​Every morning now I wake up to new messages from Xfinity to approve changes to my account that increase my bill about $30 a month.   Further, if I log into my account I immediately get the same thing.   I have now spoken with Xfinity customer represensatives four times and everyone assures me it is okay and then I continue to get these same messages ​

​“We recently discovered that, due to a processing error, we had to update your bill to reflect your current Xfinity services and equipment.” They contain a link to my account asking me to agree to changes which I never requested, do not want, and which would increase my monthly bill by almost $30.  In addition to my frustration, I’m concerned that the language of the message could easily induce a naive person to agree without reading it!​​

​This all started out several weeks ago when I attempted to swap my DVR for a 4K DVR.  I was sent the wrong DVR. I immediately told you guys and returned it.   I was so frustrated I did not try again immediately over this experience​

​Flash forward to a few weeks later and I called and ordered the 4K DVR.  I now have that DVR and I immediately returned the one I had to Comcast​

​Since then I have bene receiving all of these messages​

​I have talked to Xfinity representatives 4 times.  I  have called.  I have also chosen the call me link in  the email.​

​What can I do to get this off my account.  Out of my email.  Off my account every time when I log in.​

​I can't do this anymore.​

No Responses!
forum icon

New to the Community?

Start Here