Visitor
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2 Messages
PLEASE LET ME CANCEL!
We are moving out of state, and Xfinity is not in our new area. I would like to terminate services by October 11th, but it seems impossible. My co-worker just spent over a week trying to get her service disconnected. I've asked for two call backs and never received any. This is making a new move that much more stressful! I've been a loyal customer for years - never again! Has anyone actually successfully made contact with a real person to get their services disconnected?
XfinityThomasB
Official Employee
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2.3K Messages
1 day ago
user_sqw8yg
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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