Please help!

i am a former employee of comcast that took early retirement nov 20 2024 and currently have courtesy services had a house fire last september finally got moved back into our home had services moved over after got address changed my cable box quit working so the guy on the chat said that he would have to send someone out and there wouldnt be a charge...but there is a charge of 100.00 on my bill any chance on getting that removed or am i stuck paying it? if so how or where do i go to get help with this?

Thank You!