Visitor
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1 Message
playing of dvr recordings pixelated and audio skips. live tv is fine
When playing back any recorded program the picture tiles and the audio skips frequently. The frequency has increased over the past few months. Have done several system refreshes, checked to make sure the connections were tight (at house, to amp inside house, to back of box, etc)
Same result watching a show on another tv inside the house. video tiles and audio dropouts.
It's to the point where watching a recorded show is impossible. Too. many audio and video issues.
What are the steps to resolve this? The AI chat only guides me to online docs for basic troubleshooting/issues. It never prompts to put me in contact with someone
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_1d1b9d Thank you for reaching out and bringing this to our attention. I can understand the frustration this has caused. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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