1 Message

Thu, Oct 21, 2021 12:06 AM

Playback problems

We've rebooted, reset, unplugged.... Continue to have issues playing recordings. Either black screen or XRE6014 error 

Official Employee


282 Messages

1 m ago

Hello @user_b8339c, thank you for reaching out to us for help with your recordings. It sounds like you have already tried the know fixes for this error, and we will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems.

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