Pixilation

We have a problem with a pixilated picture. It is on both live TV and recorded programs. I have a cable card so troubleshooting with the xfinity assistant doesn't work. I'd really like to talk to a person but I can't find a number that will take me to a real person. It isn't channel specific. Most recently it was NBC. Any assistance will be appreciated.

Responses

XfinitySheila

Official Employee

•

974 Messages

16 days ago

user_xagx9z Hi there! You have come to the right place for assistance. We are a live support team that is able to assist with all your service needs. I'd love to help with your pixelation issues. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

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user_xagx9z

Pixilation

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