1 Message
Pixilation problem
I have been having major pixilation and tiling issues for a week now. There has been two technicians out and multiple chats. They all want me to restart which I’ve done about 10 times now with a cable box swap. The issue is live tv only, not streaming and it is only on my main box, not the smaller non-recording boxes. One technician told me it was a maintenance issue dealing with parts that may take two months to resolve.
XfinityRay
Official Employee
•
2.2K Messages
1 year ago
HI there, @user_ap3s77. Thank you for taking the time out of your day to continue to work on the pixelation problem. I am sorry that has been so persistent and that you feel you are going in circles. We never want that and are happy to help! Our team is able to stay with you over time to ensure this is fixed. Since you have previously done troubleshooting and had visits, I would like to jump straight into viewing your account and how the diagnostics for the cable box look.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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