JerryDA's profile

New Poster

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4 Messages

Tue, Nov 24, 2020 12:00 PM

Pixilating

Channels 804, 809 & 812 are pixilating. Other channels are fine. Xfinity has been no help. Resetting doesn't help. They were performing some work and were supposed to call baback in 20 minutes. Never heard from them This is getting rediculous. Anyone had this and got it fixed?

Responses

Rustyben

Expert

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24K Messages

7 m ago


@JerryDA wrote:

Channels 804, 809 & 812 are pixilating. Other channels are fine. Xfinity has been no help. Resetting doesn't help. They were performing some work and were supposed to call baback in 20 minutes. Never heard from them This is getting rediculous. Anyone had this and got it fixed?


so I can move this post to the correct area, do you have X1 or older legacy equipment?

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

Regardless of type of box, channels come in on different frequencies. Things you can check before having a tech out are making sure your cables are tight and in good repair, remove any unnecessary splitters and then have a tech out to troubleshoot further

New Poster

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4 Messages

7 m ago

Cables are new. No splitters. X1 box is 4' from where it comes in the house. The problem is obviously with Comcast.

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

Then have a tech out. You don’t have internet?

New Poster

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4 Messages

7 m ago

We are in the middle of a pandemic. Have a tech out so they can tell me what I already know? There is no way the problem is in the house. I told them they were welcome to check the external connections but they were not interested.

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

Unfortunately a tech isn’t just going to just check outside. And you can’t say 100% it isn’t your house
Rustyben

Expert

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24K Messages

7 m ago

moved thread to X1 from channels and programming area

New Poster

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4 Messages

7 m ago

Can tell you used to work for Comcast.

Rustyben

Expert

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24K Messages

7 m ago


@JerryDA wrote:

Can tell you used to work for Comcast.


me? nope just a customer. retired from major retailer.

New Poster

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3 Messages

6 m ago

I have been this problem for about a month now. Techs and supervisor have been here about 5 times and this started again today. I’m about to scream with this problem and I pay almost 300 a month fir this unacceptable service!

New Poster

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3 Messages

6 m ago

I have a video of this disgusting service and about ready to cancel Comcast entirely.
Rustyben

Expert

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24K Messages

6 m ago


@Murphyslaw20706 wrote:
I have a video of this disgusting service and about ready to cancel Comcast entirely.

that is low signal or high noise or both. call 800-Comcast or use the my account app to to schedule a call to check your signal at the point cable comes into your home.

ComcastAmir

Official Employee

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6.3K Messages

6 m ago

Hello Murphyslaw20706, thank you for taking the time out to create a post. I'd be happy to help you with getting your pixelating issues resolved. 

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