Pixilating

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@JerryDA wrote:

Channels 804, 809 & 812 are pixilating. Other channels are fine. Xfinity has been no help. Resetting doesn't help. They were performing some work and were supposed to call baback in 20 minutes. Never heard from them This is getting rediculous. Anyone had this and got it fixed?

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so I can move this post to the correct area, do you have X1 or older legacy equipment?

Cables are new. No splitters. X1 box is 4' from where it comes in the house. The problem is obviously with Comcast.

We are in the middle of a pandemic. Have a tech out so they can tell me what I already know? There is no way the problem is in the house. I told them they were welcome to check the external connections but they were not interested.

moved thread to X1 from channels and programming area

Can tell you used to work for Comcast.

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@JerryDA wrote:

Can tell you used to work for Comcast.

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me? nope just a customer. retired from major retailer.

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@Murphyslaw20706 wrote:
I have a video of this disgusting service and about ready to cancel Comcast entirely.

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that is low signal or high noise or both. call 800-Comcast or use the my account app to to schedule a call to check your signal at the point cable comes into your home.

Hello Murphyslaw20706, thank you for taking the time out to create a post. I'd be happy to help you with getting your pixelating issues resolved.