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Friday, January 10th, 2025 3:00 AM

Pixilated tv picture

New X1 box with all new wires used to connect. New coax splitter (actually tried two different ones). If I use the splitter, the picture and sound are pixilated and garbled. If I connect the cable from the wall directly to the X1 box, the picture is clear. But then I have no internet.

Help! 

Official Employee

 • 

1.3K Messages

3 months ago

user_je5u6g thank you for using the Community Forums page to reach out today. I understand you have come across an issue with your video picture. I know how important it is to have a clear picture on your favorite programs. Let's get this resolved for you together. Firstly, what troubleshooting steps have you attempted outside of removing the splitter?

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