1 Message
Pixilated tv picture
New X1 box with all new wires used to connect. New coax splitter (actually tried two different ones). If I use the splitter, the picture and sound are pixilated and garbled. If I connect the cable from the wall directly to the X1 box, the picture is clear. But then I have no internet.
Help!
XfinityMarcus
Official Employee
•
1.4K Messages
4 months ago
user_je5u6g thank you for using the Community Forums page to reach out today. I understand you have come across an issue with your video picture. I know how important it is to have a clear picture on your favorite programs. Let's get this resolved for you together. Firstly, what troubleshooting steps have you attempted outside of removing the splitter?
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