Visitor
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1 Message
Pixilated and intermittent outages
Since 2026 we've had issues with tv services at both our houses in Galveston and Houston. We've had techs out and have replaced multiple tv receivers and now my son has the same issue at his house. This is clearly an issue with Xfinity and not hardware! I'm tired of paying for services that only work part‐time and your automated and outsourced NOC is insult to injury. I'm ready to switch
XfinityDena
Official Employee
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4.5K Messages
1 day ago
@Slbrox3141
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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