Visitor
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1 Message
Pixels on TV
Pixels clear up after modem is unplugged however I loose my land line.
VERY annoying, evidently this is your problem after reading the forum.
I really hate to do it but as of lately your not the only game in town.
Visitor
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1 Message
Pixels clear up after modem is unplugged however I loose my land line.
VERY annoying, evidently this is your problem after reading the forum.
I really hate to do it but as of lately your not the only game in town.
Hully
Visitor
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2 Messages
25 days ago
pixel disruption for 2 months, even after getting new box and modem
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Hully
Visitor
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2 Messages
25 days ago
I have been getting pixel,and audio disruption for about 2 months, even after getting new box and modem its not my tv, this is getting to be too much, may need to go to a new provider
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XfinityJamesC
Official Employee
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2.6K Messages
24 days ago
Greetings, @user_mm7a53! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your TV reception, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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