1 Message
Pixellation
Picture has been pixelating for months. Not every channel, but most of them. Streaming is fine.
I'd like to have my X1 HD box replaced in hopes that will resolve the issue.
I've done all the troubleshooting; restart, check connections, etc.
XfinityWilliam
Official Employee
•
1.2K Messages
1 year ago
Hello @user_n6hc4o. Sometimes when this happens, the signal going into the box is not strong enough. This can be due to a number of different factors. We can take a closer look into this for you.
Will you please send our team a direct message with your full name and full address?
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user_ci196h
1 Message
1 year ago
We were having problems w pixelation on ESPN ncaa basketball. I find if I record the game and not go live it works with no problem.
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