Visitor

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1 Message

Monday, November 3rd, 2025

pixeling and audio problems

Over the past month I have had constant problems with pixeling, audio cutting in and out and the picture freezing.  I have been through your customer support automated system and talked to a representative, as well as having three technicians out here.  But the problem continues.  I have replaced the original dvr box and one other box but still the problem persists.  The last technician installed a "screen filter" of some kind and that worked for a couple of days.  But the problem came back.  I don't understand why nobody can locate the problem and fix the issue.  At this point if I can't get any assistance, I'm looking at cancelling my xfinity and going to FIOS.  

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Visitor

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5 hours ago

Same here, I went to Best Buy thinking my TV was the problem. They say the underground cable system is old, and most likely failing at some point. Sounds like a massive fix is needed in our area (Wood Hollow area in Novato CA). I may just switch services. Lookin into it now.

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