Visitor
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1 Message
pixeling and audio problems
Over the past month I have had constant problems with pixeling, audio cutting in and out and the picture freezing. I have been through your customer support automated system and talked to a representative, as well as having three technicians out here. But the problem continues. I have replaced the original dvr box and one other box but still the problem persists. The last technician installed a "screen filter" of some kind and that worked for a couple of days. But the problem came back. I don't understand why nobody can locate the problem and fix the issue. At this point if I can't get any assistance, I'm looking at cancelling my xfinity and going to FIOS.


  
user_3ggne5
Visitor
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1 Message
5 hours ago
Same here, I went to Best Buy thinking my TV was the problem. They say the underground cable system is old, and most likely failing at some point. Sounds like a massive fix is needed in our area (Wood Hollow area in Novato CA). I may just switch services. Lookin into it now.
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