Thank you for reaching out to us @user_gwe6qs! I know just how frustrating pixelation issues can be! Could you please confirm the channels experiencing this issue? Are these channels having this issue on all boxes in the household? Does the pixelation happen during commercial breaks on these channels?
Hello user_cjx40k thanks so much for adding your voice to the conversation here on our Xfinity Forums! Pixelation can come from a variety of sources, but some basic troubleshooting steps can help:
- Ensure that all cable connections are tight and secure. Connections that are too loose or too tight can cause pixelation or other image quality issues.
- Perform a System Refresh: This should be done on the main cable box, and is as easy as saying "system Refresh" into the X1 Voice Remote.
Does this pixelation also happen when watching on-demand content, or only on live channels?
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XfinityAldrik
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2.8K Messages
7 months ago
Thank you for reaching out to us @user_gwe6qs! I know just how frustrating pixelation issues can be! Could you please confirm the channels experiencing this issue? Are these channels having this issue on all boxes in the household? Does the pixelation happen during commercial breaks on these channels?
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