2 Messages
pixelation
"Thank you for your patience." That is about all I get from Xfinity. I have had FOUR techs to my house. They have run new lines, refreshed cable ends and have installed a new modem. There have been two ECM tickets written and promises from people in far away lands that my pixelation would be fixed.
I have not been able to forward my daily photos of TV screen because no one at Xfinity Help has an email address!
Does anyone have the "golden number" or "golden email" so I can get my TV watching back?
My WIFI is also having intermittent issues.
My phone rings once and caller says he called and "phone is unavailable." Sometimes it diffaults to voicemail.
Who do I contact to keep me away from ATT?
XfinityJustinC
Official Employee
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893 Messages
1 year ago
Hello, @user_wr8bct. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to your ongoing service issues. Working from home myself, I completely understand needing to have your home network performing properly. Xfinity Voice service and if you have X1 equipment both rely on your internet signal, so some pixelation and phone issues could be related to your signal which mentioned can be intermittent.
Since you have already had multiple technician visits, and tickets opened. I would like to investigate further on the next steps that need to be taken which could involve needing construction or our maintenance experts to get looped in. When you have time would you please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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user_wr8bct
2 Messages
11 months ago
The simple fix was... 2 agents came and installed a new and improved TV modem box. That is all it took.
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