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Sunday, December 3rd, 2023 4:07 PM

Pixelation

I have nothing but issues with this for months. I have changed gateway and changed boxes but it continues its to the point I am about to cancel service I can't watch anything and streaming isn't that great either. Anyone else have same issue?

Expert

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102.8K Messages

3 months ago

The concern is not "Community Center" help related. Topic moved here to the proper help section for assistance. 

Official Employee

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1.1K Messages

3 months ago

Hello @user_juoab1, and thanks for reaching out about your picture issue you have had. I appologize we haven't gotten this fixed in the past, and I'm happy to assist with getting it resolved.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Expert

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102.8K Messages

3 months ago

@user_juoab1 @XfinityEricB 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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