1 Message
Pixelation
I have nothing but issues with this for months. I have changed gateway and changed boxes but it continues its to the point I am about to cancel service I can't watch anything and streaming isn't that great either. Anyone else have same issue?
EG
Expert
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104.9K Messages
8 months ago
The concern is not "Community Center" help related. Topic moved here to the proper help section for assistance.
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XfinityEricB
Official Employee
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1.4K Messages
8 months ago
Hello @user_juoab1, and thanks for reaching out about your picture issue you have had. I appologize we haven't gotten this fixed in the past, and I'm happy to assist with getting it resolved.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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104.9K Messages
8 months ago
@user_juoab1 @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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