Pixelation

After being notified back in Aug 2023, that I may have a disruption in services because Xfinity was upgrading the services in my area, after the upgrade, my tv has been experiencing pixelation on my HD local channels. I upgraded the cables in my house to RG6 and changed out a splitter to a 70-ohm splitter. Still had pixelation. I have called Xfinity several times and the technicians have come out twice. Each time it is the same old story. We upgraded our lines and now some customers are having problems. Xfinity technicians have changed out the splitter twice and I have restarted and refreshed my tv so many times that my tv now sweats when I walks towards it (joke). The pixelation has started to creep into other HD channels. Xfinity has given me a discount for the next month, until they can get this fixed, but I don't think they can fix it outside of upgrading their lines in my neighborhood and they seem to be resistant to that. I have missed several great football games because of this. Does anyone know anything I can do to levitate this problem? I had to resort to purchasing a tv antenna to get the local channels.

Responses

OPDooper1

Contributor

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18 Messages

1 year ago

If you are using a surge protector on your X1 box, try bypassing it. This worked for me.

2

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U

user_a5qwd4

3 Messages

Yes, I am using a surge protector, and I just unplugged my X1 box from the surge protector and plugged it into the wall outlet.
Sorry to say, I am still getting pixelation, it is even worst.
Thanks for the suggestion, I wish it had worked.

1 year ago

0

OPDooper1

Contributor

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18 Messages

Sorry it didn’t work. At least there was no cost trying.

1 year ago

0

CCJodie

Problem Solver

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1.3K Messages

1 year ago

@user_a5qwd4 Hi there, thanks for the post. Did you check out @OPDooper1 's tip?

2

0

U

user_a5qwd4

3 Messages

Yes, I am using a surge protector, and I just unplugged my X1 box from the surge protector and plugged it into the wall outlet.
Sorry to say, I am still getting pixelation, it is even worst.
Thanks for the suggestion, I wish it had worked.

1 year ago

0

XfinityRay

Official Employee

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2.2K Messages

Well, thanks for trying that, @user_a5qwd4. Your TV is continuing to look warily at you! 😀 Since you have previously troubleshot this issue and also had visits, I would like to take a look at your signal levels from here. We don't want your service working like that and will figure this out.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 year ago

0

X1

user_a5qwd4

Pixelation

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