2 Messages
Pixelation
My comcast service has been pixelating since may 2023. Have contacted Comcast many times, went to the Xfinity “store” .to no avail. I have had boxes changed out, box updates, splitters and connectors changed, line to house from pole changed. Still have pixelation. I have spoken to several neighbors, they also have the same problem. This has to been a signal strength issue on Comcasts end. I dont feel for what i pay and my neighbors that we should have this issue for so many months. I also feel we should be compensated somehow for all this disturbance . Its the worst in evening and nite.
XfinityEricB
Official Employee
•
3.8K Messages
3 years ago
Hello @user_039b9b, and thank you for reaching out about your picture issue with your service. This certainly isn't something we want for any customer, and I would be happy to assist you with getting the issue resolved for you and your neighbors.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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