Friday, September 22nd, 2023 2:13 PM


My comcast service has been pixelating since may 2023. Have contacted Comcast many times, went to the Xfinity “store” .to no avail. I have had boxes changed out, box updates, splitters and connectors changed, line  to house from pole changed. Still have pixelation. I have spoken to several neighbors, they also have the same problem. This has to been a signal strength issue on Comcasts end. I dont feel for what i pay and my neighbors that we should have this issue for so many months. I also feel we should be compensated somehow for all this disturbance . Its the worst in evening and nite.

Official Employee


924 Messages

3 months ago

Hello @user_039b9b, and thank you for reaching out about your picture issue with your service. This certainly isn't something we want for any customer, and I would be happy to assist you with getting the issue resolved for you and your neighbors. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

2 Messages

Sorry , having trouble finding the things you have described to do. 

Official Employee


785 Messages

@user_039b9b Are you still experiencing issues at this time? You may need to sign out of the forum and sign back in to be able to send the direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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