Visitor
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15 Messages
pixelation
Since there was an upgrade in my area about a month ago, we have pixelated video and distorted audio on all tvs and on all channels. We restart every box every day, with no improvement Calling customer service doesn't help, they just tell me to restart the boxes
jhines16
Visitor
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1 Message
2 years ago
Following: We are having the same issue. I've checked all of the cables & connections. Chatted with a Live Agent who performed remote tests, reboots, etc. The problem still exists. Are you located in NE Florida by any chance?
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AllenChicago
New Poster
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14 Messages
2 years ago
6.19.2023
Northwest Chicago suburbs. The pixilation on Channel 187 (ABC Network) every night during the local Chicago news on that channel is pretty bad.
Tonight, I'm noticing it on Channel 358 (H&I Network) too.
Also, for the past 3 weeks, our Xfinity Internet router stops broadcasting on the 2.4 GHZ band. Just the 5 GHZ is working, until I unplug and re-plug the Comcast-provided ARRIS router-modem. Both bands broadcast for 2 or 3 days, then the 2.4 GHZ goes dead again. Rinse-Repeat at least 3 times @ week.
I went online to Xfinity.com to do an automated TEST and (if necessary) Restart of our entire home system, but the online checkup tool ran for 1/2 hour without reporting anything...then told me to unplug and re-plug everything. (Duh!)
In my experience, the problem seems to be an overall degradation of a system that has grown to the point where it cannot be kept functioning a peak levels. Too much maintenance needed, and even with our bills for Xfinity service increasing periodically, the additional revenue is not being used to keep this huge, growing, national system in top condition.
"Bundling" sounds good. And is a great $$$ saver when the Bundle Works. But when it doesn't, you get what more of us are experiencing on a daily basis. That's too bad.
-Allen in Chicagoland
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user_e1d5d6
Visitor
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1 Message
2 years ago
I have the same problem. Picture is garbage every morning and every evening. There are a few hours in the early afternoon that are watchable. I have been rebooting the box every day and it helps for a few minutes and then start getting bad. It really seems to be a busy time of day.
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user_4f86bb
1 Message
2 years ago
Did anyone find resolution to this issue? We just started experiencing the same issues after Xfinity performed a "network enhancement" in my neighborhood and now we are experiencing pixelation issues. We never ever had these issues before. We've always had streaming issues with MAX (freezing, skipping, loading slowly) but now that has gotten much worse. Streaming Apple movies is now a pain. I called them an they ran their typical tests, advised me to unplug, etc.. nothing has worked. A tech is now coming over to see what the issue is. I live in SE Florida.
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