Pixelation

Since they sent out "we're working in your area to enhance your experience" earlier this month. We now have some channels that are pixelated.

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Responses

CCMartin

Gold Problem Solver

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2.9K Messages

2 years ago

Hey there! Sometimes this can happen during work that is being done to resolve issues like this. I wanted to reach out and touch base with you to see how your services are now. I know its been a couple days since you made the post. Please let us know so we are able to help.

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scootersk

Frequent Visitor

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18 Messages

@XfinityMartinB Today it's been down all day and still down past midnight. Wife had to take a PTO day. We've been getting these messages since the 10th of February. Sometimes it's down and other times not. Same with connection speeds..varies from 110% to 30%

2 years ago

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CCErika

Problem Solver

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339 Messages

Oh no! I am sorry to hear you continue to experience issues. Do you notice that the same channels are experiencing the pixelation still?

I no longer work for Comcast.

2 years ago

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young120

Visitor

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1 Message

2 years ago

I have the same problem work was done to "enhance my experience." It's intermittent but very annoying and sometimes it's so bad that shows are difficult to follow. Tried tightening the cable and restarting the box, but still happening.

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XfinityThomasD

Official Employee

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1.2K Messages

@young120 I'm sorry to hear that you are experiencing trouble with your services. Have you tried to run the automatic troubleshooting steps through the Xfinity app/website already? This would indicate any found signal health issues, report them to us, as well as offer to schedule a technician to come out and help. It would be my first recommendation if I ever notice any distortion in any of our services.

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2 years ago

0

X1

scootersk

Pixelation

CCMartin

scootersk

CCErika

young120

XfinityThomasD

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