Visitor
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2 Messages
Pixelation
How do you get a technician to check the lines on the poles? Everyone on our road has the same pixelation issues when the weather is cold, wet, or windy. We have all had technicians at the house. All diagnostics have been run on the inside. Lines have been replaced from the poles to the houses. The same technician has escalated the ticket to check the main lines multiple times, but no one comes. I can even show a technician where the issues are located. Any ideas would be helpful.
XfinityJohnG
Official Employee
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1.2K Messages
2 years ago
Thank you very much for reaching out to us here @user_3e152c. We can submit a special request order from here for you to see if we can get that outside line looked at. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_996665
Visitor
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1 Message
2 years ago
I want my old box back! I wish I never would have “updated”!
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