U

Visitor

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1 Message

Sun, Aug 1, 2021 12:56 AM

Pixelation

We have had pixelation problems for over a year on HD sports channels. No matter how many times I climb the ladder, reach behind my wall mounted giant TV, disconnect and reconnect everything it doesnt stop. No matter how many times they reset remotely it doesnt stop. We all know they need to change the outside line but they would rather send me to a call center in India than send a line tech to my house. I wish I had not voted for xFinity through our HOA, because now we have no recourse.

Responses

Rustyben

Expert

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24.1K Messages

2 m ago

pixelation is caused by low signal and/or high noise on the channel frequencies that the channels with the issue are transmitted. Set up a service call and have them check the signal on those channels and others outside your home at the demarcation point (where the cable is attached to your residence). The tech has special equipment and can determine the issues and arrange to get them fixed. if the signal is good at the demarcation point then there may be issues in your home's wiring/splitters, etc. 

Official Employee

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76 Messages

2 m ago

Hello @user_a4f77c! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance! I do see one of our amazing experts are helping you with what could be causing the pixelation concern! I wanted to check in and if you are still in need of assistance or if your issue has been resolved I would love to hear from you! 

 

 

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