New Poster
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1 Message
Pixelation
When temperatures are in the 30’s I have pixelation issues. Can’t get some stations, not able to change channels had 2 technicians out and all they tell me it is in the line and difficult to find. Sorry but paying for service I’m not receiving. Only been Xfinity customer for about 6months and not happy
Responses
Rustyben
Expert
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24K Messages
7 m ago
you will need to request a home visit (can be diangosed from outside). problem may be in equipment before your home.
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ComcastMartin
Official Employee
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2.4K Messages
7 m ago
Hi there, @Cmcg2.
Our team here on the Xfinity forums will do our best to help make sure your services are working properly. Can you please private message me your full name and service address? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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