AE8995's profile

New Poster

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1 Message

Tue, Feb 25, 2020 4:00 PM

pixelation

having real bad pixelation recently, tried resetting and all that stufff most likley a signal issue anyway to get someone to come out?

Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

It’s been escalated to an Official Employee, expect a reply here
XfinityAmira

Official Employee

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2.4K Messages

1 y ago

Hello @AE8995, thanks for reaching out to our Forums! I can imagine how frustrating and inconvenient this pixelation is, and I apologize that you are experiencing this. I definitely want to further look into this and get someone scheduled out if needed, in order to get it fixed as soon as possible. To get started, can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 

Contributor

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16 Messages

2 m ago

I'm getting pixelation on only the Weather Channel and TCM.  Months went by and I've had good tv but now pixelation so bad you can barely watch it.  What ticsk me off is they charged us extra for another tier to get TCM.  I've got most of the movies on DVD anyway.  More of hassle to pop in DVDs but at least I can watch a movie at any time and no pixelation.  I've changed out the line from the wall to the tv, too.  That did nothing.  My neighbor says just go to the antenna.  I am thinking it because it is less frustration.  An antenna just works.  Anything else I can stream with less frustration.  

(edited)

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