U

Visitor

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2 Messages

Wednesday, December 14th, 2022 6:24 PM

Closed

Pixelation with fiber optic cables

All of a sudden six months ago my Xfinity 4K DVR started pixelating. I'm being treated as if it's all in my head.  The technician yesterday wanted me to find it on live TV while he was here.  Last night I used my phone to video examples for the next time I have a technician out.  I live in a new condo complex with fiber optic cabling.  I have had two new DVRs (one 1080 and one 4K), all new cables, technicians out that say my signal is fine, have had my signal reset, unplugged everything to refresh and I still have pixelation.  What else could be causing it?  

Contributor

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157 Messages

2 years ago

Solved all my problems by installing this amplifier: PPC EVO1-9-u/u. Slight pixilation recently started again after hurricane Irma along with some slow responses from the remote. I unplugged the amp for 10 seconds today and all seems to be back to normal. Could be coincidence but this amplifier seemed to work great for some years now. 

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