Pixelation since 10G upgrade in the area.

I have been having pixelated signal issues since a scheduled maintenance outage. It has been two days of unwatchable channels on all my tvs. I have followed all the troubleshooting steps. No help. A tech is scheduled to come out in another two days. Is it my box? Seems strange that prior to the "upgrade" I had no issues. What else can I do? I hate paying for service that I am not getting.

Responses

johnusps

Visitor

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7 Messages

6 months ago

Yesterday I picked up a new DVR X1 box (main Unit) and that unit is fine. the two other boxes are still pixalating. I replaced those boxes today but no change.

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XfinityRichard

Official Employee

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1.2K Messages

Hi there, @johnusps ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry that you are having the same pixelation issues. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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6 months ago

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johnusps

Pixelation since 10G upgrade in the area.

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