Visitor
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1 Message
pixelation problems
There is one tv in my house that is having severe pixelation problems. It is the tv attached to the master dvr box. The other tv's are fine, internet apps on affected tv is fine. Pixelation makes watching sports impossible. I have reset all boxes, modem, and checked all cables. I am looking for a solution. Xfinity support is a nightmare, I dread having to deal with them again. I have wasted hours and hours on them, and no one seems to have a clue, and they dont communicate with each other. Anyone have any suggestions before I go into [Edited: "Language"] Xfinity support.
user_k7pjs5
1 Message
1 year ago
We are having the same issue 19810
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XfinityAngie
Official Employee
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1.4K Messages
1 year ago
@DeaconZooks, Thanks for reaching out to Xfinity Support. We would be happy to assist you. It sounds like you have done a lot of the troubleshooting steps already. If you would like us to take a closer look at your account and see what is going on, please send us a DM with your name and full address by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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