kbsmom1214's profile

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5 Messages

Tue, Apr 28, 2020 8:00 AM

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Pixelation only on one tv in the house

We have 5 tv's in the house all with Xfinity boxes.  Only one tv is having the pixelation issue.  I switched boxes with another tv to see if that would change it.  The tv worked for one day and now it is doing it again.  I've checked the connections.  Any more suggestions?

CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

Remove any extra splitters if you can, that one either isn’t getting a good enough signal or the cable itself is degraded. Can you give a description of wiring, splitters etc

New Poster

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5 Messages

2 y ago

Yes, please do!  Thank you!

 

CCAndrew

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25.9K Messages

2 y ago

@kbsmom1214
If you have 5 tv’s you have splitters or something else. You may have to take a good look around and see what you have
jav6joev

Gold Problem Solver

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2.2K Messages

2 y ago


@kbsmom1214 wrote:

lol - sorry, misread the email.  There are no splitters and all tv cables come from wall.


You tried changing the TV Boxes and found that didn't help.  Try changing the cables from the wall jack to the TV to see if the problem follows the cable or stays with the wall jack.

New Poster

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5 Messages

2 y ago

lol - sorry, misread the email.  There are no splitters and all tv cables come from wall.

CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

Please do what? I asked you for information

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