Regular Visitor
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3 Messages
Pixelation on local channels
It started with just my local nbc channel. In 2 days my local fox, nbc, cbs, abc are all unwatchable. Now pbs, espn, and own are starting to pixelate. Reboot, refreshing did nothing. Tech came out to check signal outside and said signals are good and he doesn't know why. Got a new box and new hdmi cord and no change. I figure I will just watch the SD nbc and it is either error code 03059 or pixelation. The other SD channels (fox, cbs, nbc) are watchable.
Customer service told me there will be no tech home visit until covid 19 is over so he is guessing maybe in July. So in the meantime I have all these unwatchable channels. Any suggestions? My wifi is fine. I am very frustrated. I will be fighting to get some credit on my account for this issue.
CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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rudypita
Regular Visitor
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3 Messages
4 years ago
All cables are tight. The only splitter was the one xfinity tech put on when he first installed everything. New box and new hdmi cord was what the customer service told me to replace.... I don't know what ese to do except to wait for the tech. I just get frustrated when I can't watch my regular channels and news.
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user_605df8
Visitor
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1 Message
3 years ago
I have had the same issue with all the same channels that you have mentioned. Did you ever get it fixed by chance?
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Rustyben
Expert
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24.6K Messages
3 years ago
The tech can check the signals at the demarcation point (where it attaches to your home). let them do that to determine if the problem is before demarcation or within your home.
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user_58821e
Visitor
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2 Messages
3 years ago
Has anyone gotten a resolve, same issue here too. Seems to be only 702-713 except 707 and 711 are fine. The tech came out last week and checked the signal into the house, all six boxes and said it was fine. He said he'd turn it over to maintenance and we've heard squat. Called in again, had to unplug and plug back in all boxes, confirm they are all tight. They rebooted the main X1 again and it hasn't fixed a thing. The Advanced Support called and guess what, we did the routine all over again without success. So they are sending a tech out to the house another time. Really turning into a joke, guess I better start trashing them on FB.
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user_cab6c7
Visitor
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2 Messages
3 years ago
Just started having the same problem on local channels only. No streaming issues on Netflix or Prime or HBO Max. Only live TV. But strangely, some local channels have no pixelation. I have heard that replacing the cable from the pedestal to the house has solved this issue for some. Comcast tech will be here shortly.
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user_0c480c
Visitor
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3 Messages
3 years ago
I have the same issue. It seems to happen randomly and if I leave it on the channel for a while it seems to correct itself but it can take several minutes. I would love to know if anyone finds a solution.
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user_cab6c7
Visitor
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2 Messages
3 years ago
It turned out that the connection to one of the TV boxes was loose. That caused three TVs to have pixelation on a few of the local channels. The Box was in one of the bedrooms. The cable was also several feet long so unnecessarily long. He shortened the cable, tightened the connection and the pixelation problem went away.
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user_a456d3
Visitor
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1 Message
3 years ago
We have noticed it comes and goes like someone flipped a switch .
Usually on our local affiliates
and weekdays between 4p and 8p
and weekends 12p till 7p
sometimes we go weeks at a time no problem and then it starts like somebody flipped a switch.
we brought in our equipment to Xfinity and got a new box and it didn’t really change anything
WHAT ARE WE PAYING FOR ???
A land line we don’t use
TV reception that is inconsistent
The Internet seems ok ?
Dan S Sonoma Calif
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user_043570
Visitor
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1 Message
3 years ago
I have the same problem. In the bedroom there is a splitter with a long cable line and a signal booster attached. I called and they said someone from a different dept would reach out but I have not heard anything. Its been a year or so. I have had Comcast reset on their end and I have checked all connections
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user_80451e
Visitor
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1 Message
3 years ago
I thought it was only me, but this is the same exact problem I have. Local channels in the morning and afternoon, like clockwork. I’ve reset many times, yet it still occurs.
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