Pixelation issues

We’ve been having major pixelation issues with all TV’s and several channels. It appears to get worse around 5pm ish. Comcast came out changed our box, re-wired our main line, fixed a couple of splicing issues and the problem continues. It appears lots of folks out there are having the same issue and nothing gets fixed.

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Responses

CCAaron1

Problem Solver

•

954 Messages

4 years ago

Hello @user_2dfdc7. I am sorry to hear that you are having issues with your cable channels and I would love to assist you. Let's get your account pulled up and see about getting this resolved. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here are detailed steps to direct message us: 

Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_2dfdc7

Pixelation issues

CCAaron1

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