Visitor
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8 Messages
Pixelation issue is STILL ongoing
We've had several techs out to try to resolve this pixelation issue with no success. The most recent was Friday 1/5/24. The tech replaced all cables inside the house to the main TV and cable box. He tested all cables for signal strength and found everything to be fine. This only happens with broadcast stations, ABC, NBC, CBS, FOX, all cable news channels also. Apps and DVD player all with no issue. The cables/connections at the house outside have not been checked recently, to my knowledge. Nor has the main box in our culdesac.
If this forum is monitored by Xfinity, HELP
LYNNWOOD, Wa
XfinityThomasA
Official Employee
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1.8K Messages
11 months ago
Our Digital Care team can help, @user_874333. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address, so we may further assist you?
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SarahMS1
3 Messages
10 months ago
Same here in Rowley, Mass. & had tech out a few times last Friday, & again Sunday…
I’m noticing it more on DVR playback… it’s almost unwatchable upon playback!! This is UNacceptable for all we pay!!
It will also drop sound occasionally on the channel I’m currently watching I have to switch channels to get the sound back…. and I told all techs this issue
I also talked to my local neighborhood online community at “Next Door” and a lot in our area are experiencing it but yet not a reported known issue
Been going on for about 2 weeks
PLEASE WISH THEY WOULD FIX IT!!
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user_874333
Visitor
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8 Messages
10 months ago
This really seems to lean toward a software or hardware issue with Xfinity. I'll wait to see what the senior tech says who should be here any minute. I have noticed comments about this pixelation issue from several different locations around the entire country, not just a Seattle area problem.
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SarahMS1
3 Messages
10 months ago
Thank you…
yes & im here in Rowley, Mass.….
& it’s definitely more now on DVR playback & almost unwatchable!!! It’s infuriating for all we pay booo to them they need to fix iiiiit!!
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user_8be2e8
Visitor
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7 Messages
10 months ago
IS THE PROBLEM WITH THE NEW ROUTERS????? Seems to have started with its installation. I kept the old one which worked just fine. Will reinstall it tonight. We're in Spokane, WA...
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Viper122
Contributor
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157 Messages
10 months ago
Pixelation is a problem here in south Fl recently too. Random channels and time. Same equipment nothing new added or removed.
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user_jo8bmc
1 Message
9 months ago
I’m in Salt Lake City, Utah experiencing the same problem. I had a technician out on 2/23/24 for three hours and the pixelation problem is still ongoing, in fact it seems to be worse. I find it to be on all recorded shows, it doesn’t matter what channels it’s heavily pixelated.
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user_874333
Visitor
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8 Messages
9 months ago
Well, the "tiling" issue persists. I gave it well over a month since the last, and very good, senior service tech, Curt, was here trying to fix this countrywide issue. I will be calling him back today. It appears the only resolution is to migrate to an "IP" type connection, rather than the traditional coax cable connection. Unfortunately, he told me doing this would remove the 4K option for TV resolution. Frustrating!!!
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SarahMS1
3 Messages
9 months ago
I have updated my DVR with Comcast and he reeeallyy made sure all my connections were good within the wall itself!!! Voila.. so far that has helped..
There are a few teeny tiny glitches but nothing like it was thank goodness..
My new DVR is without the clock and I LOVED my clock there being older to see it illuminated at night however... I tweaked it and now have a side bar illuminated clock to the side of that and it's perfect...
Hope this helps... might be as simple as a DVR replacement
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user_mm9k6n
2 Messages
8 months ago
We have exactly the same issues. The image pixelation and garbled audio on all major broadcast channels is constant. This was especially frustrating when the NCAA games are airing. A message kept appearing on the screen that Comcast was having issues. This informed us that it was not a problem with our equipment. I will be contacting the local ABC, NBC and CBS affiliate stations in addition to local PBS stations to let them know that Comcast is not allowing us to watch their shows. I am sure their sponsors will not be pleased! The reception is totally inadequate. We have performed all troubleshooting processes. Time to drop Comcast!
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user_nqe3y6
1 Message
8 months ago
We've been having the same problem with pixelation for OVER A YEAR!!! Wires from outside have been checked and some have been replaced. In addition, the cable box is new. The techs have even told us that they don't have an explanation for the problem! We are expected to pay exhorbitant fees for less than acceptable service and I am beyond frustrated!!!!! Might I add, the countless wasted time waiting on the phone and dealing with numerous restarts of the system that NEVER work. I am close to leaving Xfinity completely and will be researching alternative cable and internet services.
Frustrated in Atlanta, GA
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rm2448
Regular Visitor
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5 Messages
8 months ago
Same tiling/pixelation problems in Denver, CO. Been a problem for 13 months now. (price still the same, quality of product decreasing)...
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