Same here. I've had issues for 2 years since Xfinity swapped my hard cable connections for 2 wireless tv boxes. Pixelation being one of the main issues. It primarily occurs intermittently on HD channels, including sports channels that I watch most of the time. Other problems over the period have been picture freeze to black screen that usually corrects itself. I have two tv sets, one in the den next to my modem. Another in the living room. A friend actually hard wired my den tv into the modem, still considered a wireless connection, I guess, since the Xi6 box remains active?? No issues since. The living room tv is about 35 feet away in our 1-floor home. Multiple Xfinity technician visits have found issues with my living room tv related to outside cable connection, replacement of HDMI cable, change of port from HDMI1 to HDMI2. I have replaced the Model 8 modem 4 or 5 times, wireless box to the living room tv twice, including just recently. From what I've read pixelation is generally a connection issue. Wish I could get Xfinity to answer this question:
I have an Xi6 wireless TV box. It has intermittent pixelation on specific channels only. The gateway is about 35 feet away in another room, and the issue persists intermittently. Can Xfinity check the RF signal levels and error counts to the gateway and the wireless link quality to the Xi6?
Hello @user_0b3d8e thank you for reaching out on our community forum! Is this something new that has been happening? Have you attempted any troubleshooting steps with the Xfinity assistant online? Also have you attempted to reset your modem at all as well?
user_umvu1n
3 Messages
1 day ago
Same here. I've had issues for 2 years since Xfinity swapped my hard cable connections for 2 wireless tv boxes. Pixelation being one of the main issues. It primarily occurs intermittently on HD channels, including sports channels that I watch most of the time. Other problems over the period have been picture freeze to black screen that usually corrects itself. I have two tv sets, one in the den next to my modem. Another in the living room. A friend actually hard wired my den tv into the modem, still considered a wireless connection, I guess, since the Xi6 box remains active?? No issues since. The living room tv is about 35 feet away in our 1-floor home. Multiple Xfinity technician visits have found issues with my living room tv related to outside cable connection, replacement of HDMI cable, change of port from HDMI1 to HDMI2. I have replaced the Model 8 modem 4 or 5 times, wireless box to the living room tv twice, including just recently. From what I've read pixelation is generally a connection issue. Wish I could get Xfinity to answer this question:
I have an Xi6 wireless TV box. It has intermittent pixelation on specific channels only. The gateway is about 35 feet away in another room, and the issue persists intermittently. Can Xfinity check the RF signal levels and error counts to the gateway and the wireless link quality to the Xi6?
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XfinityAbby
Official Employee
•
1.1K Messages
2 hours ago
Hello @user_0b3d8e thank you for reaching out on our community forum! Is this something new that has been happening? Have you attempted any troubleshooting steps with the Xfinity assistant online? Also have you attempted to reset your modem at all as well?
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