3 Messages
Pixelation appears mid-day and gets worse throughout the day
About a month ago Xfinity performed a “network upgrade” in our neighborhood. Since then I’ve noticed a pixelation issue while watching tv through the x1 box. There are no issues with pixelation in the morning but around 11am each day every channel gets brief flickers of pixelation which gets more frequent as the day progresses. By about 10pm the pixelation stops each day. My belief is that during this network upgrade they messed up a setting which is now causing this issue.
XfinityJohnG
Official Employee
•
1.5K Messages
6 months ago
Thank you for reaching out to us here @user_v0yjyy. If you are still experiencing those issues with your TV picture I would be happy to troubleshoot that from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ntqx4n
1 Message
6 months ago
This same issue has been ongoing in my area for over a year, ever since "upgrades" were made by Xfinity. I have since learned that THOUSANDS of customers nationwide have been experiencing this problem without ever receiving a resolution. I have been in hotels that have Xfinity cable TV where this pixelation issue is happening. Xfinity TV's quality is worse than satellite now, for the mere fact that it can be poor during perfect weather.
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user_to8439
1 Message
2 months ago
Ours just started pixilating and we had upgrades recently too. Ugh they charge so much for [Edit: Language] service and no customer service at all. We have to go into the store to get anywhere bc calling is going to cause an aneurysm.
(edited)
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