New Poster
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4 Messages
Pixelation after switching out gateway
We switched out our gateway and now have pixelation. We’ve bypassed surge protectors, done a refresh of the system through the app, unplugged boxes and nothing is fixing it. Why when the gateway changed and nothing else?
XfinityJohnG
Official Employee
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2.3K Messages
3 hours ago
Thank you for reaching out to us here. If you are still experiencing that issue with your service I will be happy to look further into that from here for you.
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