Pixelating or macroblocking, whichever it is.

Whichever it is, we have it on all channels. Every channel we go to does the same thing -- on local, cable, PBS, premium channels. We have only the one TV and one X1 cable box, so nothing else to check it against. Our phone and Internet services are fine; just the cable TV service is affected. This started before the hurricane caused problems; I just didn't have the opportunity to see about it until now.

Can I get an appointment for a tech to come out, please? We have the Service Protection Plan. Thank you.

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Harry3667

Contributor

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214 Messages

3 months ago

My apologies if I've posted this in the wrong place. Is there somewhere else it should be, or something else I should do to make contact?

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XfinityChelseaB

Official Employee

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1.2K Messages

Hello @Harry3667, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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Harry3667

Contributor

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214 Messages

@XfinityChelseaB Sorry we were out and didn't get back to you until now. I'll go now and put a direct message in. The issue details are what I posted above. I'll leave the rest as you've requested.

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3 months ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

3 months ago

@Harry3667

Thanks for reaching out to us in regard to the service issues you we're having.

I'm glad we are able to get everything resolved for you.

If you ever run into service issue in the future, this link https://www.xfinity.com/support/articles/cable-not-working has great info on how to troubleshoot them right from m our awesome xfinity app https://www.xfinity.com/apps.

Feel free to reach out to us anytime and thanks for being the best part of Xfinity.

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X1

Harry3667

Pixelating or macroblocking, whichever it is.

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