U

Visitor

 • 

1 Message

Mon, Jan 3, 2022 4:55 AM

Pixelating DVR

Just recently my DVR started pixelating even on recorded TV or regular TV. The interference is from my inferred fireplace that’s been in the same place for five years. It’s a tv stand slash Blu-ray, cable box stereo receiver holder. This just started recently for no apparent reason. Now if I use the fireplace the TV pixelization is horrible. If I turn off the fireplace the pixelating stops.  This was never a problem till this winter. I can’t move the DVR away from its current place in the Entertainmnent stand and the fireplace is built into the entertainment stand. What can be done to fix this suddenly new interference that’s happening.

Official Employee

 • 

481 Messages

Hace 5 m

Just to make sure, have you already done the usual unplug the cable box and plug it back in, and made sure the cords are secure? If you have tried those steps and it still doesn't help, you can send me a DM with your name and your address as well and we can help you do some troubleshooting if you need us to. You can send me a message by following this link: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

forum icon

New to the Community?

Start Here