Visitor
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1 Message
Pixelating and pausing during programs [Edited]
All of my tv's pixelate frequently and both broadcast and steaming programs often pause two or tree seconds numerous times during a program. Why is this happening. It happens on all three of my tv's.
[Title Edited: "Personal Information - Email Address"]
XfinitySara
Official Employee
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2.7K Messages
6 hours ago
@user_xwcgvb - Thank you for taking the time to reach out by creating a post regarding your picture quality concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! To start, what troubleshooting have you attempted so far (i.e. restarting each TV Box, power cycling your internet modem, using the Xfinity Assistant to troubleshoot, etc.)?
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