3 Messages
Pixelated/tile cable television
We have had a pixelated/tile picture with our cable for weeks now. Please help us. We pay our bill every month on time and we continue to have problems. I’ve heard they are doing updates in our area but they don’t seem to be helping
XfinityRyanE
Official Employee
•
1.1K Messages
2 years ago
Hello @Monthswithnohelp, thanks for reaching out for help with your cable services. We hate to hear when a customer has a bad experience and our team is here to help. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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