Pixelated

My service has been pixelated for going over two weeks. Line into house replaced and the main box in the house replaced October 11. Changed absolutely nothing. The service person said that there is nothing else he can do and is pushing it to “level 2”. Nothing done still. Need the secret to getting this fixed

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XfinityDuron

Official Employee

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380 Messages

2 months ago

Hello @user_ec93f0, I can understand how this can become frustrating. Has anyone reached out about next steps regarding your pixelated services?

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U

user_ec93f0

6 Messages

No. The service tech that ran a new line and replaced the boxes said he was opening an repair ticket and they would get back to me. They did extensive upgrades in our neighborhood a few weeks back and we have been toast since

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2 months ago

0

U

user_ec93f0

6 Messages

2 months ago

Do it. Still pixelated.

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U

user_ec93f0

6 Messages

1 month ago

4 weeks. Pixelated service Still charging me. Criminals

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XfinityKei

Official Employee

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2.1K Messages

I’m sorry to hear of your ongoing service issues. @user_ec93f0 Can you please direct message me your first and last name along with your full service address so that I can assist youmfurther.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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1 month ago

0

X1

user_ec93f0

Pixelated

XfinityDuron

user_ec93f0

user_ec93f0

user_ec93f0

XfinityKei

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