Thank you for reaching out and creating a new post. I see you're having trouble with ABC, and you'd like some help. No problem! We are a full-service team, so you've come to the right place. From your post, it sounds like only ABC is pixelated. Is that correct? Are you setting this to occur on a single cable box or multiple cable boxes if you have more? If you attempt to stream the ABC channel using the Xfinity Stream App while on the home network, does the feed come in pixelated there too?
user_98dwj3, If it's only one channel, it can be the incoming broadcast from the network. That said, if it's on other channels, recordings, on-demand content, or one specific box, it would undoubtedly be a good idea to investigate further. How long have you had pixelation issues? Does the main TV share the outlet? For example, do you have your modem and TV on this same outlet using a splitter? Have you been able to check the connection and ports on the main TV box to ensure its in good shape and everything is on tight?
user_98dwj3, I appreciate you confirming. I jumped into the account while waiting for your reply. I didn't see any immediate issues or errors being reported by the main X1 box or the additional devices. This could be stemming from an issue outside the home or a power issue with your signal. In that case, it would be a good move to get a tech out. I ask that you reach me privately, so we can work on that now.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityVianney
Official Employee
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1.9K Messages
16 days ago
Thank you for reaching out and creating a new post. I see you're having trouble with ABC, and you'd like some help. No problem! We are a full-service team, so you've come to the right place. From your post, it sounds like only ABC is pixelated. Is that correct? Are you setting this to occur on a single cable box or multiple cable boxes if you have more? If you attempt to stream the ABC channel using the Xfinity Stream App while on the home network, does the feed come in pixelated there too?
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XfinityVianney
Official Employee
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1.9K Messages
15 days ago
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