Not applicable
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2 Messages
Pixel
My Live shows pixelate constantly. This is my third box and cable; however, all streaming and recorded shows are fine. Technicians say nothing is wrong.
Also, my other TVs are on the Wi-Fi boxes and work fine. This occurs only on my main box
XfinityOrlandoM
Official Employee
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1.8K Messages
12 days ago
@LadyNZ
Thanks for reaching out to us as a customer myself I would not be happy if my live TV shows were not working as they should be.
Have you tried jumping on the awesome Xfinity app https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting to schedule an appointment for the pixelation issues as we’d definitely need to get a technician back out there since you've already replaced the cable boxes.
I also recommend you may want to check to make sure you have a RG6 coax cable and if you have a splitter connected to that TV you may want to check to make sure the splitter hasn't gone bad
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