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user_fu1bl9
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Monday, December 23rd, 2024 8:01 PM

Picture trouble

Cable TV picture continues to get pixelation on certain channels despite getting a new Gateway Modem and having several restarts

As Well , we need to reset our WiFi several times each week

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Updated 

1 month ago

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XfinityMartyR

Official Employee

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2.1K Messages

5 months ago

 

user_fu1bl9 Thanks for reaching out! Do you have Xfinity TV service, or are you streaming through other apps to your TV?

 

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user_pex6lo

8 Messages

1 month ago

I have the same issue

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user_pex6lo

8 Messages

After upgrading to an XB8 modem my TV started pixelating every few seconds.  It seems to happen on all channels. There is no pixelation when streaming through the internet.  If I shut down the modem the tv works fine.  

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1 month ago

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XfinityVianney

Official Employee

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2.2K Messages

Thank you for the updates, @user_pex6lo. I know a tech was recently out based on another post we've been helping your with. Were they able to check on this as well? Any improvement on this after the visit? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_pex6lo

8 Messages

They never came out. The issue was that the xfinity office did not activate my phone.  a technician fixed it and called me. I didn't discover the tv issue until later.

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1 month ago

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user_pex6lo

8 Messages

@XfinityVianney​ Sorry, I'm new to this. The issue was resolved over the phone.  The xfinity office never activated my phone. I discovered the tv issue later.

(edited)

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1 month ago

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