Picture tiling/pixelation/freezing/loss of sound at night

So go through the same process we have been through many times which has not fixed the problem but hope that this time it does, then continue paying $250/month to watch TV's freeze...and the cycle continues...

We have had many techs out but not lately. Nothing has changed inside, the house is 15 years old and were told very early on that there was a weak signal coming into the house. The problem was less frequent before the small blue light boxes but now happens all the time. I appreciate your reply however the DVR box works just fine no matter what TV I put it on. All the wiring in the house is fine, connectors and connections are fine, it is not within the house. There may be a reason people dont post about how great their service is. This is part of the problem is that every time we try to resolve this issue, we have to start from step 1 and ends with them saying "there is a weak signal coming into the house" and that's where it ends. We put up with it for a year then try again, it's a frustrating exercise in futility. Why can't they just fix whatever the issue is outside or just give me all DVR boxes for the price of the small ones.

Again this seems like a way to avoid addressing the problem, there have been at least 3 techs in the past who have stated that there is a weak signal coming into the house, instead of looking in the house for the 4th or 5th time then replacing the DVR box to no avail how do I get them to check the outside first. I appreciate your replies however gong through the same process over and over without getting different results is not an efficient method of solving the problem.

Actually there is a way around it, give me DVR boxes to replace all the small boxes at no extra charge, problem solved...Easy!

I know and I appreciate it, I'm sorry I'm just frustrated

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@tourault wrote:

Actually there is a way around it, give me DVR boxes to replace all the small boxes at no extra charge, problem solved...Easy!

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the xg2 has its own tuner(s) and can loan out to 3 other companion devices (freeing up the tuners in the DVR). same price

Thanks for the response, is that a new box that I can get at the XFinity Store?

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@tourault wrote:

Thanks for the response, is that a new box that I can get at the XFinity Store?

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yes. tell them you want to stop using the tuners in your DVR and want to use the xg2's tuners instead.