Visitor
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1 Message
Picture quality
I’ve recently installed a new Sony OLED and a Sony x90k in my basement. The picture quality is awful on both when viewing Comcast content. Picture is great with Netflix or any other app. What can I do?
Visitor
•
1 Message
I’ve recently installed a new Sony OLED and a Sony x90k in my basement. The picture quality is awful on both when viewing Comcast content. Picture is great with Netflix or any other app. What can I do?
CCChelseaA
Problem Solver
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637 Messages
2 years ago
Hi there!
Thank you so very much for reaching out to our team here!
We'd be happy to help, and can certainly understand wanting awesome quality picture to go hand in hand with your new set up!
The first thing we'd want to ask about is whether or not you are utilizing an Xfinity X1 TV box connected with the devices, or if you're streaming through our Xfinity stream app!
If you are using a TV box, you may want to check out the following link to confirm the highest resolution settings for your tv!
https://www.xfinity.com/support/articles/x1-video-display
Please let us know what questions you may have or the results! We'll be happy to dive in further if needed!
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