Picture keeps freezing up on only on of my 3 xfinity boxes.

I have 3 Xfinity boxes. My "main" box in my living room and satellites in my br and basement. The picture keeps freezing up on my basement unit. Even after I installed the upgraded xfinity box, it keeps happening. The cable connections are secure and tight and the other two sets have no trouble. HELP! Thanks

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Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

Try swapping the locations of the 2 secondary boxes and see if the freezing follows the box or not. That will tell you if it’s equipment related or something is up with your interior cabling

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Tirelip

New Poster

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5 Messages

6 years ago

Thanks for the good idea, but the 'problem' box was freezing up (usually with DVR playback) before Comcast kinda automatically posted on my 'problem' screen that I needed an updated box. I hit all the right buttons and got two new satellite boxes shipped to me. I installed them and the 'problem' box still is freezeing while my other satellite box does not. So I don't believe it's the box but I can't figure out why it's one signal but not the others in the same house.

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CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

The boxes need good communication from the main box. Try what I suggested, it will at least point you in the right direction

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Tirelip

New Poster

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5 Messages

6 years ago

Will do. Thanks

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X1

Tirelip

Picture keeps freezing up on only on of my 3 xfinity boxes.

CCAndrew

Tirelip

CCAndrew

Tirelip

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