user_665w0f Good morning! We appreciate you taking the time to reach out to our Xfinty Forums Team regarding your experience with your TV services. This can definitely be frustrating, and I'm here to help you get this ironed out. To begin, I'll need a bit more information. Is this happening while you are watching live TV, recordings, On Demand, or all the above? Can you please also share any troubleshooting steps you have tried?
user_ehqgr4 Are you seeing an error code or message as well or no? Is this happening on multiple channels or just one from what you can tell?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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111.2K Messages
28 days ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section for assistance.
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XfinityKassie
Official Employee
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1.8K Messages
27 days ago
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