Corb1's profile

Regular Visitor

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2 Messages

Sat, Dec 19, 2020 12:00 PM

Picture freeze

Why does my picture constantly freeze? 1-3 seconds. Only during football games and not during commercials. Even happens during post game show.  I've never seen it watching a regular show. 

Responses

Official Employee

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201 Messages

6 m ago

It sounds like this is pretty specific to football, but to make sure we have the whole picture, is it any live game? Or just ones on a particular channel? Does it happen on any other channels or shows on the channel in question? 

Regular Visitor

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2 Messages

6 m ago

Thank you for the reply.  I believe it only happens on Fox Sports football games that I am aware of.  I believe it got worse (more freezes) as the game went in, but maybe it just seemed that way as I was getting more frustrated. 

Official Employee

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201 Messages

5 m ago

Being frustrated definitely can make a difference in how tolerant I am of technical issues, so I get it!  It seems unlikely that it would be related to the connections since it's only footballs games on Fox but it's always a good place to start; is the coaxial cable unkinked and unbent? Are the connections at either end snug, but not super tight? Is there a splitter on the line inside? Do you see any damage, fraying or corrosion on connections? 

 

Are there any games where it doesn't happen? Does anything seem to help, like rebooting the box or since it's an X1, doing a system refresh

rpf75

Contributor

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31 Messages

5 m ago

Correction.....it just froze during a commercial on fox

rpf75

Contributor

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31 Messages

5 m ago

Same issue here.  Definitely only Fox and only during football games.  Have restarted/refreshed multiple times over the past couple of epweeks because of other issues.  Seems like an issue with Fox's signal or whatever, not my equipment/connections.  

New Poster

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1 Message

5 m ago

Gina:

This freezing problem has been happening way too long for Comcast not to have identified the cause by now. How about you and a few of your tech pals sit down and watch a game on Fox, next Sunday 1/24/21 at 3:00pm EDT, on an Xfinity box and perhaps you can come up with a plausible explanation and remedy for this maddening freeze phenomenon. Thank you

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